Privacy Policy
Last updated: July 2026
Introduction
This Privacy Policy explains how FNG Solutions (“FNG Solutions,” “we,” “us,” or “our”) collects, uses, and discloses your personal information. This policy applies to personal data provided to us via fng-solutions.com (the “Site”), client engagement, inquiries, event participation, surveys, and other communications.
We are committed to transparency and protecting your privacy in accordance with the General Data Protection Regulation (GDPR), as well as applicable local laws.
Who is responsible for your data
The data controller is FNG Solutions EURL, a company registered in France (SIRET 94135621400010, registered office: 11 Rue de Berlin, Parc Aquatechnique, 34200, Sète, France), represented by Kitti Fonagy, Gérante. Contact for anything in this policy: hello@fng-solutions.com.
What Personal Data We Collect
We only process personal data where we have a purpose and a lawful basis for it, and we keep it no longer than that purpose requires:
| Purpose | Data | Lawful basis | Retention |
| Responding to enquiries and messages | Name, email, company, message content | Legitimate interest (answering you) | 2 years after last contact |
| Free Operational Clarity Scorecard — sending your results report | Email, company size, role, your answers | Consent (you request the report) | Until you ask us to delete it, or 2 years of inactivity |
| Occasional insights emails (only if you opt in separately) | Consent | Until you unsubscribe — every email contains an unsubscribe link | |
| Audit intake and delivering client engagements | Business and contact information you provide, including intake answers and attachments | Contract (performing the engagement) | Duration of the engagement + 5 years (contractual documents) |
| Proposals, contracts, and client administration | Contact and business details, signatures | Contract / legitimate interest | 5 years after the relationship ends |
| Invoicing and accounting | Billing details, invoices, payment records | Legal obligation (French accounting law) | 10 years |
| Website analytics | See the Cookie Policy — our analytics are designed to avoid personal data | Legitimate interest (understanding site usage) | Aggregated; no personal profiles kept |
| Security, fraud prevention, legal compliance | Technical logs, records as required | Legitimate interest / legal obligation | As required by the purpose or law |
We do not collect special-category data (health, beliefs, and similar), and our services are for businesses — we do not knowingly process data of anyone under 18.
Cookies and Tracking
We use cookies and similar technologies to analyze usage and personalize your experience. You can control cookie preferences through your browser or our cookie banner. Blocking cookies may impact site functionality.
Sharing and Disclosure
We do not sell personal data.
We may share personal information with:
• Professional partners when collaborating on a project or event, where relevant and with appropriate safeguards
• Legal or regulatory authorities, if required by law
• Successors or acquiring entities in the event of a business transfer, merger, or restructuring
Where data is shared, we ensure it is limited to what is necessary and protected through suitable measures.
International Transfers
If personal data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms, to protect your information.
Data Retention
We retain personal data only for as long as necessary to:
• Provide requested services or fulfil the purpose for which it was collected
• Comply with legal, tax, and regulatory requirements
• Resolve disputes and enforce agreements
Retention periods vary depending on the nature of the data and the context of its use. When data is no longer needed, it is securely deleted or anonymised.
Your Rights
Under GDPR and applicable laws, you have the right to:
• Access your personal data
• Correct inaccurate or outdated information
• Request deletion of your data
• Restrict or object to processing in certain circumstances
• Withdraw consent at any time (where processing is based on consent)
• Request a copy of your data in a portable format
To exercise your rights, contact us at hello@fng-solutions.com.
We may request confirmation of your identity for security purposes before processing your request.
Children’s Privacy
Our services are not directed at individuals under 18, and we do not knowingly collect personal data from minors. If we become aware of such data being collected, we will take steps to delete it.
Data Security
We implement appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or alteration. No system is completely secure, but data protection is a designed feature of how we work, not an afterthought.
External Links
Our Site may contain links to external websites. We are not responsible for the content, security, or privacy practices of those third-party sites. We encourage you to review their privacy policies when visiting them.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. The latest version will always be available on this page. Continued use of the Site constitutes acceptance of the updated policy.
If you have questions or would like to exercise your data rights, please contact:
FNG Solutions:
Email: hello@fng-solutions.com
Website: www.fng-solutions.com